I cannot install Ultrapix, the installation fails. What should I do?
Make sure you are trying to install on any of supported systems as well
as that you are following the installation process as described in our
User Guide document. If you still cannot finish the process, please
contact Support - add issue description and attach some screenshots with
an error message.
Which operating systems are supported for UltraPix?
You can install Comprimato UltraPix on Windows 10 64-bit, Mac OS X 10.13 (High Sierra), 10.12 (Sierra) or 10.11 (El Capitan) 64-bit, Linux CentOS 64-bit.
The installer didn’t detect any version of my non-linear editor.
Please make sure you’re using Adobe Premiere CC 2017/2018 or Foundry NUKE 10.5. You may try to re-install those editors to ensure they’re properly installed and activated (trial/full). UltraPix installer requires admin rights to properly detect and ...
I bought a license for Ultrapix, but I cannot activate it. What should I do?
Comprimato Ultrapix needs to be manually activated after purchase. The process is described in the User's Guide document. Make sure you have copied the password correctly. If the activation still fails, please contact Support.
How to install Comprimato Live Transcoder?
The Comprimato Live Transcoder is distributed as a mountable ISO file. Either copy the file to an empty USB key and choose to boot from this unit (note that UEFI boot needs to be disabled) or alternatively use a network attached disk. Once booted, ...
Can I use single license on multiple systems?
Comprimato UltraPix license is seat-based. After first installation, it is associated with your hardware and locked down. If you try to install and activate UltraPix on a different machine it will not work because you need to re-activate the license. ...