It seems UltraPix stopped working and I see frame drops even though it worked before. What happened?
Most probably your free trial period has expired or your license
subscription was not extended. You can quickly verify the license status
via UltraPix license manager application.
On Windows 10: Start menu -> Comprimato -> UltraPix -> License manager
On MacOS: Application folder -> Comprimato -> UltraPix -> Licensing manager
If you need to purchase a new license, please see the Ultrapix
User Guide or you can simply navigate to the website and click “buy
My video is in JPEG2000 but if I choose lower resolution it still has huge frame drops.
You can verify if UltraPix is actually used during playback/editing by utilizing Adobe Premiere on-screen debug information. Use the keyboard shortcut “Ctrl + Shift + F11”. Afterwards, click stop&play button to restart video playback. Now you should ...
Can I use single license on multiple systems?
Comprimato UltraPix license is seat-based. After first installation, it is associated with your hardware and locked down. If you try to install and activate UltraPix on a different machine it will not work because you need to re-activate the license. ...
My video doesn’t run smoothly even though I installed UltraPix. What can be the problem?
Most probably your video is not in the mandatory JPEG2000 format. You need to ensure your video is in JPEG2000 MXF container or a sequence of still JPEG2000 images. You can simply verify that in any video editor by clicking “File -> Properties”. ...
What is the licensing model for UltraPix?
Comprimato UltraPix is a subscription-based product. A purchased license is valid for one year with automatic renewal (with an email notification). The single license contains all supported non-linear video editor extensions, i.e. Adobe Premiere, ...
Where can I see status of my activated licenses?
Comprimato has a licensing manager portal. Once you purchase the product you’ll receive a URL which can be used for license management. If you do not have a link, you can go directly to portal and login using your registered email during license(s) ...