The installer didn’t detect any version of my non-linear editor.

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• Which non-linear video editors are supported by UltraPix?

  Adobe Premiere Pro CC 2017/2018, Adobe Media Encoder CC 2017/2018 and Foundry NUKE VFX 10.5 and newer.

• What is the licensing model for UltraPix?

  Comprimato UltraPix is a subscription-based product. A purchased license is valid for one year with automatic renewal (with an email notification). The single license contains all supported non-linear video editor extensions, i.e. Adobe Premiere, ...

• I cannot install Ultrapix, the installation fails. What should I do?

  Make sure you are trying to install on any of supported systems as well as that you are following the installation process as described in our User Guide document. If you still cannot finish the process, please contact Support - add issue description ...

• My video doesn’t run smoothly even though I installed UltraPix. What can be the problem?

  Most probably your video is not in the mandatory JPEG2000 format. You need to ensure your video is in JPEG2000 MXF container or a sequence of still JPEG2000 images. You can simply verify that in any video editor by clicking “File -> Properties”. ...

• It seems UltraPix stopped working and I see frame drops even though it worked before. What happened?

  Most probably your free trial period has expired or your license subscription was not extended. You can quickly verify the license status via UltraPix license manager application. On Windows 10: Start menu -> Comprimato -> UltraPix -> License manager ...