Make sure that Comprimato UltraPix is installed and loaded by Premiere. Open Export Media window (e.g. import a video or a picture, left click on its preview and choose Export Media). In the drop-down menu item Format, there should be 'Comprimato ...
Please make sure you’re using Adobe Premiere CC 2017/2018 or Foundry NUKE 10.5. You may try to re-install those editors to ensure they’re properly installed and activated (trial/full). UltraPix installer requires admin rights to properly detect and ...
Most probably your free trial period has expired or your license subscription was not extended. You can quickly verify the license status via UltraPix license manager application. On Windows 10: Start menu -> Comprimato -> UltraPix -> License manager ...
You can verify if UltraPix is actually used during playback/editing by utilizing Adobe Premiere on-screen debug information. Use the keyboard shortcut “Ctrl + Shift + F11”. Afterwards, click stop&play button to restart video playback. Now you should ...
Most probably your video is not in the mandatory JPEG2000 format. You need to ensure your video is in JPEG2000 MXF container or a sequence of still JPEG2000 images. You can simply verify that in any video editor by clicking “File -> Properties”. ...
Make sure you are trying to install on any of supported systems as well as that you are following the installation process as described in our User Guide document. If you still cannot finish the process, please contact Support - add issue description ...
Comprimato Ultrapix needs to be manually activated after purchase. The process is described in the User's Guide document. Make sure you have copied the password correctly. If the activation still fails, please contact Support.