Comprimato Systems
            Help Center Comprimato Systems Ultrapix Troubleshooting

            I cannot import or export/convert my video.

            Make sure that Comprimato UltraPix is installed and loaded by Premiere.

            1. Open Export Media window (e.g. import a video or a picture, left click on its preview and choose Export Media).
            2. In the drop-down menu item Format, there should be 'Comprimato UltraPix JPEG2000' and 'Comprimato UltraPix JPEG2000 MXF' available - this means UltraPix is installed.
            3. If you cannot see these option, please try to reinstall the plugin.
            Updated: 18 Jul 2018 04:43 PM
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