It seems UltraPix stopped working and I see frame drops even though it worked before. What happened?

It seems UltraPix stopped working and I see frame drops even though it worked before. What happened?

Most probably your free trial period has expired or your license subscription was not extended. You can quickly verify the license status via UltraPix license manager application.

On Windows 10: Start menu -> Comprimato -> UltraPix -> License manager

On MacOS: Application folder -> Comprimato -> UltraPix -> Licensing manager

If you need to purchase a new license, please see the Ultrapix User Guide or you can simply navigate to the website and click “buy now”.


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